J-Teez FAQ (Frequently Asked Questions)
ORDERING
• Payment Methods
• How to Place Your Order
• Problems Ordering
• Turn Around Time
• Sales Tax
• Gift Certificates
• Cancelling An Order
SHIPPING INFO
• Domestic (within US)
• International (outside US)
PRODUCT INFORMATION
• Quality of Shirts
• Colors
• Special Requests
• Sizing Specs
• Washing Care
ORDERING:
PAYMENT METHODS:
CREDIT CARDS: J-Teez accepts Visa, Mastercard and JCB credit cards. J-Teez
is hosted on Yahoo! Merchant Solutions which utilizes state of the art encryption
technology for a completely SECURE SHOPPING CART. Every time you send us your
credit card number and your billing and shipping information, we use the industry-standard
Secure Sockets
Layer (SSL) technology to prevent the information from being intercepted.
PAYPAL:
J-Teez also accepts payments via Paypal.
A Paypal invoice will be sent to you SEPARATELY via Paypal AFTER you place
your order with
us. Please go through the shopping cart as normal and select "Send
me a Paypal invoice" as your payment option when placing
your order. A Paypal invoice will be sent to the email address
provided
soon after your order is received (since this is done manually,
on occasion an invoice may take a few hours to go through). J-Teez
will ship your order upon receipt of payment.
CHECK/MONEY ORDER: Unfortunately we do not accept checks or money
orders at this time, although you may choose to pay with a check
by using Paypal (please see Paypal website
for more details).
1. Click the thumbnail of the shirt/item you would like to purchase.
2. Customize your shirt by choosing a style, color and size you like. Once
complete, an "ADD TO CART" button will appear. Click it to go to
the cart.
3. Continue through the cart by entering your shipping details, choosing your
payment method, verifying your details and so forth.
Make sure when entering your credit card information that you enter the EXACT
BILLING ADDRESS that your credit card company has listed for your account. Prices
are in U.S. dollars.
PROBLEMS ORDERING:
If you have problems ordering with us, please try to either:
A. Check Your Billing Address: Please make sure to enter the exact billing
address that appears on your credit card statement.
OR
B. Restart: Restarting your computer may get rid of some glitches that you encounter.
If neither of the above methods work, you can always call customer service to place an order at: 1-800-373-5096. Our customer service team will then use our own web interface to place an order. To avoid fraudulent orders, your credit card will go through both an address verification and verification of your 3 digit code (found on the back side of the card).
TURN AROUND TIME
Regular Printed Shirts: Orders for only regular printed shirts typically ship
out within 2 business days (as applicable Monday through Friday).Our regular
printed t-shirts should all be in stock. If for any reason a particular size,
style or color is not
available,
we
will
contact
you right away via email to notify you of a possible delay in shipment (usually
no more than a few days at most). If at this point you would like to change
or cancel this portion of your order you are free to do so.
Custom Made Shirts: Our custom designed shirts
(printed with your name) are printed and shipped out at one time every week.
Any custom shirt order therefore may take as long as 10 working days to ship
depending on the timing of the order and how long the approvals are done
(a sample proof will be sent to those who order for approval).
NOTE: Regular
shirts ordered alongside custom made shirts will ship out together once everything
is ready to go - so you can expect delays. If you need some shirts delivered
more quickly, please place a separate order for the regular designs.
SALES TAX
J-Teez.com is located in Honolulu, Hawaii. By law we are required to collect
sales tax on all orders shipped within the state of Hawaii (@4.167%). Orders
shipped
outside of Hawaii are not subject to sales tax.
GIFT CERTIFICATES
We will be implementing gift certificates in the near future (by the Christmas
shopping season, 2005)
CANCELLING AN ORDER
J-Teez wants to get your order out to you as quickly as possible,
so we begin working on your order oftentimes only minutes after your order
is submitted. Once you authorize your transaction, we cannot guarantee
our
ability
to make
changes
or cancellations to an order. If cancellations or changes are possible,
we will
do all we can to accommodate - we just ask that you let us know right away!
DOMESTIC ORDERS (within the United States)
All orders placed with J-Teez ship within
2-3 business days of your purchase (as applicable Monday through Friday).
Shipping costs are tallied
based on
final
destination
and total weight of the items (one t-shirt is anywhere from 0.45 pounds
to 0.65 pounds gross). You will be notified via email when your order ships.
DOMESTIC ORDERS (within the United States)
1st CLASS MAIL/PRIORITY MAIL: The most affordable shipping method within the
United States is via USPS Priority Mail or First Class Mail. First Class Mail
is used primarily for posters and smaller items such as greeting cards and
stickers - everything else (clothing, etc.) usually ships out via Priority
Mail. Most orders arrive within 2-5 working days from ship date (Priority Mail
and First Class have the same delivery times), although there are times when
mail can take up to 2-3 weeks (this is very rare). Please allow extra time
if paying by check/money order through the mail. Orders utilizing Priority
Mail are charged for shipping by the total combined weight of the order, with
a cap at $7.50 (you will NEVER be charged more than $7.50 for shipping). All
orders shipping via Priority Mail are sent with delivery confirmation to ensure
that your order arrives safely.
FEDERAL EXPRESS 2nd DAY: When in a bit of a hurry you cannot
go wrong with Fedex 2nd Day. It is relatively affordable, and all packages
are
insured
and
issued a tracking number (sent to your attention upon shipping). Please
note that "2nd Day" does not mean that a package will arrive
within 2 days 100% of the time (although they usually do!). There is
no cap when
shipping
via Fedex, so the more you order, the higher the shipping costs are going
to be. Shipping charges are automatically tallied in the shopping cart
and can
be seen in the shopping cart BEFORE your credit card infomation is entered
and you place your order.
FEDERAL EXPRESS OVERNIGHT: Fedex Overnight is the fastest shipping available,
but it can be a bit pricey. Even though it is called 'overnight', there are
times when packages cannot be delivered in one day (in such cases, packages
should arrive within 2 working days). Again, there is no cap when shipping
via Fedex, so the more you order, the higher the shipping costs are going to
be. Shipping charges are automatically tallied in the shopping cart and can
be seen in the shopping cart BEFORE your credit card infomation is entered
and you place your order.
NOTE: Please make sure to input the correct shipping address. Customers will
be responsible for extra shipping costs incurred should an order be returned
to J-Teez due to an input error on the customer's part.
INTERNATIONAL ORDERS
(outside the United States)
AIRMAIL/GLOBAL PRIORITY MAIL: J-Teez ships to the following countries
via Air Mail or Global Priority Mail - whichever is more cost efficient:
| Australia | Italy |
| Austria | Japan |
| Belgium | Netherlands |
| Canada | New Zealand |
| Denmark | Norway |
| Finland | Spain |
| France | Sweden |
| Germany | Switzerland |
| Ireland | United Kingdom |
Rates vary depending upon the destination and total weight of the items purchased
- unlike shipping via the postal system within the US, there is no cap on shipping
charges to to international destinations. If the total weight of items purchased
is more than 2.5 pounds, your order will automatically be upgraded to International
Express mail or Federal Express (in which case you will be notified of a tracking
number upon shipment). Shipping charges are automatically tallied in the
shopping
cart
and can be seen in the shopping cart BEFORE your credit card infomation is
entered and you place your order.
Shipping to international destinations normally take anywhere from 4 to 10
working days to arrive depending upon the destination country. Air and Global
Priority Mail, while very afffordable, have no guaranteed arrival times, so
there are (very rare) occassions where shipments take a bit longer than 10
working days.
FEDERAL EXPRESS INTERNATIONAL: J-Teez ships to the above countries
via Federal Express International Economy as well. Rates are a bit high, but
your
package is trackable (we will provide you with an airway bill number upon shipment)
and 99% of packages arrive within 5 working days. Shipping charges are automatically
tallied in the shopping cart and can be seen in the shopping cart BEFORE your
credit card infomation is entered and you place your order.
Important Note For
International Customers: Regardless of shipping method, international
customers will be responsible for any duties or costs charged by their local
customs
office. Unfortunately J-Teez cannot mark your packaging as a "gift" or
intentionally mark down the price of merchandise. To do so would risk losing
our license to ship.
NOTE: Please make sure to input the correct shipping address. Customers will
be responsible for extra shipping costs incurred should an order be returned
to J-Teez due to an input error on the customer's part.
T-SHIRT QUALITY
We use only the highest quality ring spun cotton t-shirts available
on the market. Our Beefy Tees are just that - Hanes Beefy Tees. Our women's
line of shirts are also sourced from a major manufacturer of shirts in
the US (Allstyle). All of our shirts are produced using a silk screen process
ensuring long usage.
COLORS
J-Teez features a great variety of colors for both our beefy tees (10 colors)
and women's tees (9 colors). Mix and match to see what looks best for your
design of choice!
SPECIAL REQUESTS
If you would like to do a special print outside of our options (such as printing
a white print on a light gray shirt),
we will try to be as flexible as possible. Please write a note in the "comments" section
during checkout and we will get back to you as soon as we can. You can always
call us at 1-800-373-5096
between the hours of 11am and 8pm (Pacific Time),
or email us at: <customerservice AT j-teez.com> before you order.
Unfortunately, there is no standardized industry
specifications or measurements. However, the following rule-of-thumb, as
it relates to chest size/width for adults and ages for youth, applies:
T-shirt Sizes Width Length Comparable Clothing Size Bust Size
|
BEEFY TEES
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Our beefy shirts are made with Hanes Beefy-Tees - the highest quality mass produced shirt on the market. Looking at the sizes of any other Hanes t-shirts in your collection should assist in your decision making. |
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WOMEN'S
TEES
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The women's tees appear to run a bit on the small side. Small may be closer to small 'petite' size, medium may be closer to regular women's small, etc. Women's shirts will shrink - the designs were made to be a bit tight. |
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* Width of
all shirts measured just below sleeves of shirt |
WASHING CARE
Like all embellished garments, your t-shirt should be washed inside-out, in cold
water, without bleach. This will provide maximum durability and colorfastness.
Don't tumble dry (or dry clean); instead, hang to dry. After drying, if you must
iron, iron on the reverse side only, and never over the image.
RETURNS AND EXCHANGES:
RETURN POLICY:
Satisfaction is guaranteed or we will happily give you a refund for the regular
printed shirts that you purchase (minus shipping costs) within 30 days of your
order (applicable
to unwashed, unworn clothing only). J-Teez will pay for the shipping
for the return of defective merchandise only. Customers wishing to return a
purchase must contact us in order to receive instructions and return approval.
NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR NOTIFICATION - please write into us
with your order number so that we can provide you with details on where/how
to return items.
Exchanges for different size or design are acceptable in most cases (again, this is applicable to unwashed, unworn, regular printed clothing only), but customers must pay for the shipping costs of the exchange. Please contact us before returning any merchandise for an exchange.
NOTE: We cannot accept returns or exchanges for custom made designs unless there is a defect in the product itself. When ordering custom made shirts, please make sure to choose the correct size! Checking our size chart should help in your decision making process.
J-Teez.com is hosted by Yahoo! Merchant Solutions.
Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically
collects order
information
but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information about
your shopping experience. Please see the Yahoo! Privacy Policy for more information
about how Yahoo! uses this information.
The J-Teez only uses customer information for processing orders. Credit
card numbers are encrypted at all times and are deleted from Yahoo's database
within 30 days.
J-Teez will never give, sell or otherwise provide any other entity/institution with your contact information. From time to time, J-Teez may contact past customers with special notices regarding sales, coupon opportunities and new products on sale at J-Teez.com. If you do not wish for us to contact you for this purpose, please state so within the "comments" section during check-out - or just send us an email at webmaster@j-teez.com.
Orders are shipped in USPS Priority Mail or Federal Express envelopes or boxes, with a return address to "J-Teez" in Honolulu, HI.
WHAT IS J-TEEZ?
J-teez was formed to create a place where people can find some amusing (tongue
in cheek) and some more serious t-shirts in Japanese. We wanted to create
a
product
line
that
is both edgy
and
humorous to both native English speakers and Japanese nationals and where visitors
learn the story behind the expressions used in
their creation. We hope that
at the very least you learn a little bit about the Japanese language and have
a good time surfing our shop.
WHO ARE WE?
J-Teez was envisioned and created by the people that brought you Engrish.com.
We love Japan and the Japanese language and wanted to share in our enthusiasm!
ARE THE ENGLISH TRANSLATIONS FOR REAL?
We do not believe in deceiving our customers with false information (unlike
some tattoo parlors that wouldn't know the difference anyway). This site
is produced and managed by people that are proficient in the Japanese language
(including a couple of Japanese nationals!) so please rest assured that our
translations are correct.
MORE DESIGNS TO COME?
Yes! We plan on introducing at least a couple of new designs each month for
as long as we can!
Kindly review our FAQ (frequently asked questions) list above before making an inquiry. If your answer is not provided within the FAQ, feel free to contact us regarding any further info, comments or suggestions you may have.
For any customer service related inquiries, including the following:
• Regarding orders already placed
• Sizes and size info
• Returns / Exchanges
• Problems ordering
Please contact us at:
<customerservice AT j-teez.com>
OR
Call toll-free (within the US) 1-800-373-5096
When emailing or calling regarding an order already placed please provide us with your full name and order number (always supplied via email upon completing your purchase).
If you are having trouble ordering over the internet, you can place an order with us over the telephone and our customer service will then use our own web interface to place an order. To avoid fraudulent orders, your credit card will go through both an address verification and verification of your 3 digit code (found on the back side of the card).
Our phone service hours are from 11am to 8pm Pacific Standard Time. If no-one answers when calling, kindly leave a detailed message with your name and contact number so that we can return your call as soon as possible. (NOTE: Oftentimes email is the best way to contact us for prompt service).
If you have any requests or inquiries regarding the content of the site - including our clothing designs - please write to:
<webmaster AT j-teez.com>